How To Check Claims Status

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Our office hours are 1100 to 1600 - Monday Through Friday, we are closed for all federal holidays. There are several ways for a claimant to accurately and directly get the status of a claim:

 

• Call the Claims Agent who filed your claim. Our Advocates have access to the same VA computer tracking systems as the VAROs and the call centers; we can also provide you with the status as shown in those systems.   Allow up to 24 to 48 hours for a reply. You can also request status by email athombs@VADisabilityAdvocate.com or Text: 702-209-5722

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• VA National Claim and Benefit Information Call Center: You can call 800-827-1000 and receive a status update from the VA, after providing identifying information. 

 

• VA Regional Office: You can physically go to the public service desk of your local VA Regional Office.  Provide a photo ID and your social security number or VA file number and the service desk representative can answer your questions.

 

• eBenefits: You can go online to ebenfits or VA.gov and register however, they aren't always reliable; for the most updated information contact your disability advocate.  The VA contracts the eBenefits service from another company.  Vets have often expressed frustration with the service for not uploading documents correctly, complaints that documents in ebenefits are not in the VA system, complaints that the information is not accurate and updates are not current.

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Advocates Note:

Every Veteran Should check in with their advocate at least once a month; do not wait for your advocate to call you. If there are any changes in your disability, or if you have new medical evidence contact your advocate.